In compliance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce,
the website hotelfagoaga.com is owned by Paularre SL,
registered in the Mercantile Registry of Guipúzcoa, Volume 3061, Folio 186, Page SS-45029, with address for notification
purposes at: Pullegi Bidea 2, 20180 Oiartzun and Tax Identification Number B10960847 and email address pagoadorretxea@gmail.com.
2. Additional information for customers regarding data protection
As a guest of our hotels, we inform you that the personal data collected during your stay and/or provided service will be
processed in accordance with the regulations on personal data protection. In this regard, you are informed of the following:
Controller of your data
Paularre SL
Pullegi bidea 2, 20180 OIARTZUN
Phone: 658 74 27 44
E-mail: pagoadorretxea@gmail.com
REGISTRATION NO.: HSS00911
2.1. Purpose of data processing
Customer management, marketing and promotional actions for all products and services related to what you have contracted.
You may object to the latter purpose by sending an email to the address indicated above.
A customer profile will be created to inform you about services and offers from our hotels that we believe may interest you in the future.
Once the reservation has been made and a few days before your arrival at our hotel, you may receive a message via e-mail,
SMS and/or WhatsApp to complete online check-in, with information about your booking, the hotel, and the possibility to enhance your stay.
You may also receive a message upon arrival to welcome you and inform you of the hotel services and available upgrades.
After check-out, you may receive an email with a satisfaction survey about your stay.
For customer security, Hotel Fagoaga never has access to your card details.
2.2. Data retention period
For the time necessary to comply with the corresponding legal obligations.
Once consent for the sending of commercial communications is withdrawn.
2.3. Legal basis
Based on the booking of accommodation in our hotels or the provision of a service, and the sending of promotional information
based on our legitimate interest as authorized by current regulations.
2.4. Recipients
Your data may be communicated to third parties without your consent whenever such communication is necessary
for the development, fulfillment, and control of your relationship with the hotels and limited to this purpose, as
established in the personal data protection regulations (Law Enforcement Authorities, Tax Agency,
financial entities, etc.).
2.5. Rights
Access to know whether we are processing your data and, if so, what specific information.
Rectification of your data when it is inaccurate or incomplete.
Erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Restriction of processing, in certain circumstances, in which case we will only retain it for the
exercise or defense of legal claims, or to request suspension of processing or retention of data
according to the stated situations.
Objection to processing, in specific cases and for reasons related to your particular situation,
in which case we will stop processing your data, unless for compelling legitimate reasons or for the exercise or defense of possible claims.
Data portability so that your data can be provided in a structured format and transmitted to another controller, if possible.
You may file a complaint with the Spanish Data Protection Agency (www.agpd.es).
3. Privacy
‘Hotel Fagoaga’ informs you that all personal data received through any form on this website
will be treated with the utmost confidentiality in accordance with the entity’s privacy and security policy,
as well as in compliance with data protection regulations.
The purposes in each case are as follows:
1. Room booking: manage accommodation reservations made through this website or to send promotional
communications if the corresponding box has been checked.
2. HGB Club membership: send offers and promotions as a member of the Hotel FAGOAGA Club.
3. Work with us: manage recruitment processes carried out by the company.
4. Event organization: manage the various events held in the hotel’s function rooms.
5. Table reservation: manage reservations in our restaurant.
The recipients of the information are all persons assigned, registered, or collaborating in all departments
and associated entities in which the organization operates, as well as official bodies that are legally entitled to access it.
By submitting the form, the sender gives consent to the automated and documentary processing of
the data included in our database, the legal basis being consent for such processing. You have the right
to withdraw consent at any time, without affecting the lawfulness of processing based on prior consent. We inform you that we may share some of your personal data with third parties who may
contact you by email for matters related to your stay, such as requesting feedback or satisfaction surveys.
To exercise your rights of access, rectification, erasure, restriction, portability, and/or objection, you may contact the data controller indicated above.
4. Recruitment processes
In accordance with data protection regulations, we inform you that personal data will be processed in a file
for the purpose of managing your application in the recruitment processes we carry out.
The data provided will be kept for two years according to our data protection policy. Data will not be transferred to third parties,
except under legal obligation.
To exercise your rights of access, rectification, erasure, restriction, portability, and/or objection,
you may contact the data controller: Paularre SL, pagoadorretxea@gmail.com, where we will provide you with the necessary forms to exercise such rights.
5. Privacy policy for social media
In compliance with the General Data Protection Regulation and Law 34/2002, of July 11, on Information Society
Services and Electronic Commerce (LSSI-CE), the company:
Informs that it has created pages on the social networks FACEBOOK and INSTAGRAM for the main purpose
of promoting itself.
By joining our page, the user provides consent for the processing of personal data published
in their profile. The user can access the privacy policies of the social network at any time and configure their
profile to ensure privacy. Paularre SL has access to and processes the user’s public information, especially
their contact name. This data is used only within the social network itself. It is not incorporated into any file.
The user may exercise their rights of access, rectification, cancellation, and objection at the address indicated above. Likewise,
the user must be aware of the peculiarities of social networks and the limitations of Paularre SL
regarding the application of these rights. If the user has any questions, they may consult the legal terms
of each social network. The user is responsible for all content published on the social media profiles belonging to Paularre SL.
If any content is not compliant with current legislation, its publication is prohibited, and the user will be solely responsible
for such publication.
6. Personal data
By simply visiting the website hotelfagoaga.com, no personal data identifying the user is automatically registered.
However, certain non-personal information not associated with any specific user may be collected and stored
on HOTEL FAGOAGA’s Internet servers (for example, the user’s Internet browser type and operating system)
to improve user navigation and site management.
HOTEL FAGOAGA may require certain personal data from the user for the use of specific content
or services, always in compliance with Regulation (EU) 2016/679 and Organic Law 3/2018 of December 5
on the Protection of Personal Data and Guarantee of Digital Rights.